Legal
PRIVACY POLICY
Effective Date: December 1, 2025
Last Updated: December 1, 2025
The Bubble Room LLC ("we," "us," or "our") operates www.thebubbleroom.co and related services. This Privacy Policy explains how we collect, use, and protect your information.
Information We Collect
Information You Provide
- Name, email address, phone number, and delivery address when you create an account or place an order
- Payment information processed through our third-party payment provider
- Communications you send us (emails, chat messages, phone calls)
- Service preferences and special instructions for your laundry orders
Information Collected Automatically
- Device information (browser type, operating system, device identifiers)
- Usage data (pages visited, time spent, click patterns)
- Location data (general area based on IP address)
- Cookies and similar tracking technologies
AI Chat Assistant Data
When you use our AI chat assistant, we collect:
- Chat messages and conversation history
- Voice recordings (if you use voice input), which are transcribed and then deleted
- Language preference
How We Use Your Information
- To process and fulfill your laundry orders
- To communicate with you about your orders, account, and services
- To improve our services, website, and customer experience
- To send promotional communications (with your consent)
- To prevent fraud and ensure security
- To comply with legal obligations
Information Sharing
We do not sell your personal information. We may share information with:
- Service providers: CleanCloud (order management), payment processors, delivery partners
- AI technology providers: Anthropic PBC (chat assistant), for the purpose of providing AI-powered customer service
- Analytics providers: Google Analytics, for website usage analysis
- Law enforcement: When required by law or to protect our rights
Data Security
We implement reasonable security measures to protect your information, including encryption of data in transit and at rest. However, no method of transmission over the internet is 100% secure.
Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Opt out of promotional communications
- Request a copy of your data
- Withdraw consent for data processing
Cookies
We use cookies for:
- Essential website functionality (login sessions, language preference)
- Analytics (Google Analytics)
- Advertising (Simpli.fi, Google Ads)
You can manage cookie preferences through your browser settings.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect information from children.
Changes to This Policy
We may update this policy from time to time. The updated version will be indicated by the "Last Updated" date above.
Contact Us
The Bubble Room LLC
343 E 66th Street, New York, NY 10065
Phone: (917) 653-3546
Email: Support@thebubbleroom.co